Recovering debt without damaging the relationship.
A debt management and collection agency in Shah Alam, working with banks, telecommunications, utilities and retail finance across Malaysia.
No Collect, No Fee.
Credit recovery is generally placed on this basis: commission on monies recovered, whether they reach us or go direct to you, once the file is with us.
If we recover nothing, you pay nothing. The risk of the recovery is ours, not yours.
Approach
Strong recovery, handled properly.
A recovered debt is only worth having if your customer relationship and your brand survive the process. We keep that in mind at every step.
Collection effort
We manage collection to meet the performance target you set, and work to exceed it. Portfolio performance is reviewed continuously and contact strategy adjusted against what the data shows.
Continued investment
We invest in people and systems rather than volume alone. You can see the progress of your accounts whenever you want, instead of waiting for a monthly report.
Applied technology
Workflow rules are set for each debt type, with handling instructions matched to the account rather than pushed through one generic process. This keeps collection efficient without putting undue pressure on the customer.
Services
The recovery path, from first contact to litigation.
In a slow economy, non-performing loans build faster than internal teams can work them. Four stages take an account as far as it needs to go, and most files never reach the later ones. Two further services stand on their own.
Credit Recovery
High-volume credit collection with rapid turnaround, generally on the No Collect, No Fee basis above.
Tracing and Skip-Tracing
Locating debtors who can no longer be reached at the address or contact details on file, in Malaysia and abroad.
Investigation Services
Field investigation to establish a debtor's whereabouts and asset position, supporting the legal recovery process with evidence rather than assumption.
In-House Legal Services
Legal advice and planning, issuance of notices of demand, and the preparation and conduct of litigation where recovery requires it.
Taken on their own
Credit Management Consultancy
A review of your existing credit management system that identifies where credit problems originate, and what would materially strengthen the process.
Searches and Credit Reporting
Searches across government agencies and other relevant sources, with credit reporting so you know the entity you are dealing with before you commit.
Sectors
Where our recovery experience sits.
Increasingly sought by the public sector, where the same skills apply to recovering debt owed to government bodies.
Banking
Cards, personal and secured lending
Telecommunications
Post-paid and device contracts
Utilities
Billing arrears at volume
Retail Finance
Instalment and consumer credit
Standing
A registered, regulated agency.
Debt collection in Malaysia is governed by stringent regulation. Our details are below, so you can check them for yourself.
You can verify our registration yourself on the SSM e-Info portal at ssm-einfo.my.
Contact
Place a file, or ask what it would take.
Tell us the portfolio, the age of the debt and the volume. We will tell you what is realistically recoverable before you commit anything.
Seksyen 9, 40100 Shah Alam,
Selangor, Malaysia